Privacy Policy – eb33 Is Committed to Protecting Your Information

📜 1. Introduction

Eb33 is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy explains how eb33 collects, uses, stores, and protects your personal information.

When you use the eb33 website or app, open an account, or use our services, you voluntarily share certain information with us. This policy contains full details on how that information is managed.

This privacy policy has been developed in accordance with international data protection standards. We believe transparency is the foundation of trust, so there is nothing hidden in this policy.

📥 2. What information we collect

Eb33 only collects information that is necessary to deliver our services properly. We do not collect any data beyond what is required.

Information Collected at Registration:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Password (stored in encrypted form, never saved as plain text)
• Preferred Language and Currency

Information Collected During Identity Verification:

• Copy of National ID or Passport
• Proof of address (e.g., utility bill)
• Selfie or live photo (part of the KYC process)

Automatically collected information:

• IP address and device information
• Browser type and operating system
• Activity logs on the platform (login times, game history)
• Cookie and tracking data (see the cookies section for details)

Financial transaction data:

• Deposit and withdrawal history
• Partial payment method details (last few digits of Mobile Banking/Nagad number)
• Transaction amount and date

🎯 3. Purpose of data use

Eb33 uses your data only for specific, legitimate purposes. Below we clearly outline what information is used and why.

• Account management: To create, verify, and secure your account.
• Service Delivery: For gaming, payment processing, and customer support.
• Age and Identity Verification: To keep minors away from the platform.
• Fraud Prevention: To detect suspicious transactions or account activity.
• Personalized Experience: To provide game recommendations and offers tailored to your preferences.
• Contact: To send important updates, bonus offers, and security alerts.
• Legal obligations: To comply with applicable laws and regulations.
• Platform Improvement: To analyze user experience and improve our services.

We never sell your data to third parties for marketing or advertising purposes.

🗄️ 4. Data storage & security

Keeping your data secure is our top priority. eb33 stores your information in world-class data centers equipped with multiple layers of security.

Security measures:

• 256-bit SSL/TLS encryption — applied to all data transmissions
• AES-256 encryption — applied to all stored sensitive data
• Two-Factor Authentication (2FA) — for account access
• Automated firewall and intrusion detection system
• Regular Security Audits and Penetration Testing
• Restricted staff access — only authorized personnel can view data

Data Retention Period:

• Active account data — retained for as long as the account remains active
• After account closure — up to 5 years as required by law
• Transaction records — retained for up to 7 years in compliance with financial regulations
• Cookie data — for the duration of the relevant cookie's lifespan

🤝 5. Data sharing policy

Eb33 never sells your personal data or shares it for marketing purposes. However, limited information may be shared in certain specific circumstances.

Situations Where Data May Be Shared:

• Payment Processors: Only the minimum information required to process transactions through payment gateways like Mobile Banking and Nagad.
• Game Providers: Account ID required for game operation (not personal identification).
• Law enforcement: Where required by court order or legal obligation.
• Fraud Prevention Services: Specific information used to verify suspicious activity.
• Business Transfers: In the case of a company merger or acquisition, the new owner will be bound by the same privacy policy.

We have data protection agreements in place with all third parties, who are required to operate in accordance with our standards.

🍪 6. Cookie policy

Cookies are small data files stored on your device. eb33 uses several types of cookies, each serving a specific purpose.

Cookie types and purposes:

• Essential cookies: Login sessions and security tokens — the site cannot function without these.
• Functionality cookies: To remember your preferences and language settings.
• Analytics Cookies: To understand site performance and usage patterns.
• Marketing Cookies: To show relevant offers and advertisements (optional).

You can disable non-essential cookies from your browser settings. However, turning off certain cookies may limit some features of the site.

⚖️ 7. Your rights

Regarding your personal data on eb33, you have the following rights. We fully respect and uphold each of these rights.

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Object to Processing: You may object to the use of your data for specific purposes.
• Right to Data Portability: You can receive your data in a machine-readable format.
• Right to withdraw consent: You may withdraw your consent at any time.

To exercise these rights, please contact our customer support. We will respond to your request within 30 business days.

🔞 8. Protection of minors

Eb33 strictly prohibits access for users under 18. We believe protecting children and minors is our ethical responsibility.

• Date of birth is verified at the time of registration.
• Identity documents may be requested in suspicious cases.
• If an underage user is identified, their account is closed immediately.
• Any data collected from minors is deleted without delay.

If you are aware that a minor is using eb33, please contact our customer support team.

🔄 9. Policy changes

Eb33 may update this privacy policy from time to time. Depending on the nature and significance of the changes, we will notify you through appropriate channels.

• Minor Changes: The "Last Updated" date at the top of the page will be revised.
• Major Changes: You will be notified directly via email or push notification.
• Major Changes: Your explicit consent will be obtained for the updated policy.

Continued use of eb33 after any changes will be taken as your acceptance of the updated policy. We encourage you to check this page regularly.

📬 10. Contact

Contact us for any questions, complaints, or requests regarding the Privacy Policy.

We take all privacy-related requests seriously and aim to respond within 30 business days.